The Impact of Social Media on Small Businesses

Ross Dawson has a post at MyVenturePad on the impact of social media on small and medium enterprises.  It is based on an SME Technology Summit held in Sydney, Australia.  Here is a summary of the key areas that social media is helping small businesses gain market share that were identified at the summit:

1. Findability

2. Customer communication

3. Productivity

4. Collaboration

5. Outsourcing

6. Online revenue